Lot78 Studios FAQ
Q: What’s the minimum number of items I can order??
A: For screen printing, our minimum order is 12 pieces per design. For digital printing, there’s no minimum! If you’re planning a larger order, contact us for a customized quote.
Q: What decoration methods do you offer?
A: We offer screen printing, DTF (Direct-to-Film), DTG (Direct-to-Garment), and embroidery. Please email project details for embroidery inquiries.
Q: What is your turnaround time for orders?
A: Turnaround times depend on the project, but standard screen printing orders typically take 10–14 business days after approval.
Q: I need my order yesterday. Can you accommodate rush orders?
A: We get it—sometimes deadlines sneak up on you! Rush orders are handled on a case-by-case basis. Contact us with your timeline, and ask about our rush upgrades services.
Q: Can I bring my own garments for printing?
A: A: Absolutely! Just let us know in advance so we can confirm they’re suitable for our printing process.
Q: Do you offer any discounts?
A: Yes, we offer a first-time order coupon of 15%. To receive the discount, please set up an account on our website.
Q: How do I get a quote and place an order?
A: Our goal is to make receiving a quote as simple as possible. At the moment, there are a few ways that you can receive a quote and begin a project:
No matter which option you choose, we’ll ensure a smooth and personalized process tailored to your needs.
Q: Can I order a blank garment sample?
A: Yes. Simply go to the catalog section of our website, select the garment you’d like to purchase, and add the size and quantity. You can order the amount you need without decorating.
Q: I don’t see the garment I’d like in your online catalog. Can you help?
A: Definitely!, if you don’t see a specific garment in our catalog, let us know. We’ll do our best to source it for you.
Q: What kind of file format should I send for printing?
A: We accept JPEGs (300dpi at the size you want printed), PNGs (300dpi), and vector files in EPS format. Need help? Our team can assist in making sure your artwork is print-ready.
Q: How can I send you my image?
A: You can upload your image directly through our online design tool, request a quote, or email it to us. If you’re not sure how to proceed, just reach out, and we’ll walk you through it.
Q: Do you offer shipping?
A: Yes, we offer shipping services both domestically and internationally. You can also pick up your order from our studio if you prefer.
Q: How can I contact you if I have questions?
A: You can contact us via email at hello@lot78studio.com, call us at 1-510-671-8655, or fill out the contact form on our website. We’re here to help!
